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Here you’ll find answers to some of the most frequently asked questions from ModernLoop users regarding the Members page**.** If you don’t see your question here, please let us know by opening a support ticket!

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In This Article

Why can’t I find a member to add in the list?

ModernLoop may take up to 24 hours to sync changes from Google or O365. If the member was recently added to Google/O365, it’s possible they won’t appear in the list until the sync is complete. If you are still unable to locate the email address of the user in ModernLoop after 24 hours has lapsed, please reach out to your CSM or open a support ticket.

Can I add members from a different domain?

No, our system only allows you to add members from the same domain. Members from different domains are not supported for security and compliance reasons.