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Here you’ll find answers to some of the most frequently asked questions from ModernLoop users regarding the Members page**.** If you don’t see your question here, please let us know by opening a support ticket!

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In This Article

Why can’t I find a member to add in the list?

ModernLoop may take up to 24 hours to sync changes from Google or O365. If the member was recently added to Google/O365, it’s possible they won’t appear in the list until the sync is complete. If you are still unable to locate the email address of the user in ModernLoop after 24 hours has lapsed, please reach out to your CSM or open a support ticket.

Can I add members from a different domain?

No, our system only allows you to add members from the same domain. Members from different domains are not supported for security and compliance reasons.

What user roles are available in ModernLoop?

ModernLoop offers three main user roles, each with different levels of access:

• Admin – Has access to all features and settings across the platform.
• Scheduler – Can manage interviews and scheduling but cannot access Organization-level settings.
• Interviewer – Can participate in interviews and manage their own Interviewer Portal preferences.

For a full breakdown of role capabilities, refer to User Roles and Permissions

How do I manage or change user roles?

If your organization uses SCIM for authentication, user roles must be managed directly within your SCIM provider’s platform, not inside ModernLoop. Only your SCIM administrators can add, remove, or modify user roles and permissions.