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The ModernLoop Help Center is now available at https://help.modernloop.io/

This current Help Center will be closing soon, so we recommend updating any saved bookmarks and links within your team’s internal documentation to reflect the new URL.

You can find the new version of this article here.

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Effectively managing reschedule reasons and tracking rescheduling activities is critical for maintaining a transparent and organized hiring process. This article provides detailed instructions for creating, logging, editing, and deleting reschedule reasons and logs in ModernLoop.

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In This Article

Steps to Creating Reschedule Reasons

1. Navigate to Reschedule Reasons:

   • Go to Organization Settings → Tasks → Reschedule Reasons.

2. Add a New Reason:

   • Click Add reason.
   • Enter the name of the reschedule reason in the provided field.
   • Click Add to save the reason.

   

3. Result:

   • The new reason will now appear in the Reschedule Reason dropdown menu when logging a reschedule.
   • The reason will also appear in the Reschedule Logs Report in Metrics → Recruiting Team.

Steps to Logging a Reschedule

1. Open the Candidate’s Task:

   • Navigate to the candidate’s task and open the Task Pane.

2. Locate Reschedule Log:

   • Scroll to Reschedule Log (found between Requirements and Activity in the task pane).

3. Add a Reschedule Log Entry:

   • Click the + next to Reschedule Log.
   • Fill in the following details:
     • Date the reschedule occurred (either today’s date or a past date).
     • ModernLoop User who performed the reschedule (select from the dropdown menu).
     • Reschedule Reason (choose from the dropdown menu).
     • Optional Note to provide additional context.
   • Click Save to log the entry.

   

4. Result:

   • The reschedule will be recorded in both the Reschedule Log and the Activity Feed for the task.
   • This entry will also be reflected in Metrics → Recruiting Team.

Steps to Edit and Delete a Reschedule Log

1. Open the Candidate’s Task:
   • Navigate to the candidate’s task and open the Task Pane.
2. Locate Reschedule Log:
   • Scroll to Reschedule Log and click the ellipsis (...) next to the log entry you want to modify.