<aside> 📝

Here you will find some of the top questions we receive from ModernLoop users regarding Ashby. Can't find the answer here? Let us know by opening a ticket!

</aside>

<aside> ⚠️

If you’re an existing ModernLoop customer planning to transition to a new ATS, please notify your CSM or email **[email protected]** at least 2 weeks before your target transition date. See ATS Transitioning Plan for additional information.

</aside>

In This Article

I added the {{INTERVIEW_KIT_LINK}} token to my internal event invite template, why isn’t the link populating in the preview?

For Ashby customers, the interview scorecard is generated after the interview schedule is sent.

• The {{INTERVIEW_KIT_LINK}} will populate once the event invite is live.

I requested and received candidate availability through Ashby, why is it not reflected in ModernLoop?

ModernLoop is unable to surface candidate availability requested through Ashby due to an API limitation.

• To ensure availability is visible in ModernLoop, request candidate availability directly through ModernLoop.

Why can’t I find my candidate in ModernLoop?

If the candidate is not appearing in ModernLoop, check if they have a primary email address listed in Ashby.

• Adding a primary email address in Ashby should allow the candidate to appear in ModernLoop.

Do interviews without a scorecard count towards interviewer load?

The calculation depends on the ATS: